FAQ: Shipping, Returns & More
Proudly serving Good Dreamers in USA!
Welcome to Goodreams™️, your #1 source for amazing comfort and sleep goods for moms and families. We are dedicated to providing you and your family the very best products NOT AVAILABLE IN PHYSICAL STORES, with a focus on price, value, usability, and sustainability.
What started as a passion for unique pillow products in just the Midwest, quickly grew into much more. We now serve customers all over the USA and are thrilled to be able to turn our passion into one of the most unique online shopping experiences for our dear shoppers.
We hope you enjoy our products, as we take great pride in offering them to you. Each product is carefully selected and quality tested to ensure they meet our high standards. If you have any questions or comments, please don't hesitate to contact us at shopgoodreams@gmail.com.
The Goodreams staff is accessible 24/7.
SHIPPING
Enjoy FREE shipping on all orders over $60!
A short intro to the standard shipping time and our policy.
At Goodreams, we believe in the highest quality with affordable prices! This is why we offer expedited shipping on all orders with the exception of special items.
We source our products from all around the globe to bring you the trendiest products at the most affordable price. Depending on where you are, orders take on average 10-15 business days (excluding weekends) to arrive. All our orders are tracked and insured so you can shop with confidence.
UPDATE as of 3/29/21: Due to the on-going effects of the COVID-19 pandemic, we expect further waiting times for deliveries as all mail carriers are experiencing unprecedented delays. We ask that you kindly be patient as you wait for your order. We guarantee, it will arrive! And you will love it even more when it does :)
Also, note that we are dealing with many providers so items may arrive in different packages. There may be a delay between items shipped separately in the same order.
Some items ship from United States others ship from overseas.
We will keep you updated on the package's journey with the most info we can! However, if you have other questions, do not hesitate to write to us at shopgoodreams@gmail.com.
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1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process, easily view your order status and order history, receive updates detailing our new releases and special promotions.
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. All our payments are securely transacted by Shopify Payments.
4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential or postal address as we do not know how long the destination's customs department will have the package on hold.
7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately atshopgoodreams@gmail.com.
9. CAN I CANCEL MY ORDER AFTER PLACING AN ORDER?
Please be advised that your order cannot be cancelled or revised after the order has been processed/shipped.
IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT shopgoodreams@gmail.com.